Steps to Organizational Excellence
Organizational Design Process
Strategic Planning Process

Steps to Organizational Excellence

Organizational Excellence, LLC was founded to support those businesses that the large consulting firms often leave behind. Every organization can use some extra help from time-to-time and no project is too minor. Sometimes an organization just needs someone with expertise in a particular area to help set direction, while, other times an organization needs someone who can roll up their sleeves to design and implement an intervention.

Organizational Excellence, LLC can do just that. We take the time to get to know our clients so we can truly understand their needs and partner with them to ensure that the solutions not only address the problem but that it also makes good business sense. This often means that the solution for the problem is as unique as the problem itself; not just something pulled off the shelf.

We believe that the first step to Organizational Excellence is through the people of your organization. Their knowledge, their experience and their levels of engagement are critical for your company to succeed. We help you find ways to help your associates develop and grow to meet the needs of the ever-changing marketplace and the demands of your customers.

The second step to Organizational Excellence is the culture of your organization. It’s easy to articulate that culture is important but we believe this is one area that is often overlooked or taken for granted. Every organization has a culture; but what’s important is being able to declare that the existing culture supports your organization rather than prohibits you from achieving your goals. Some important tenets of culture can include such things as; innovation, creative thinking, problem solving, accountability and risk taking. We help you find out which tenets are critical for your success and determine ways to help you strengthen them.

The third step to Organizational Excellence is ensuring the right processes and procedures are in place. Similar to the organizational culture, if the processes are outdated or broken; or the procedures create a bureaucratic environment that prevents timely decisions from being made, these hurdles can be extremely difficult to overcome and can impair your organization from reaching its full potential. We can help uncover these issues and help you find solutions to fix them.

And, finally the forth step to Organizational Excellence is the competency to act. This includes the competencies of your leaders, your associates and your organization as a whole. This is the ability to seek information from the appropriate sources, analyze it and know how to take action on this information. We can facilitate this process while providing your organization with tools to replicate this process in the future.

Organizational Excellence, LLC does not profess to have all the answers; but rather seeks the answers in partnership with our clients. We believe that our clients possess a wealth of knowledge and coupled with our expertise, we seek to find the best solutions to your problems.

Other services provided by Organizational Excellence, LLC include:

• Succession Planning
• Newly Hired/Promoted Manager Assimilation
• Team Chartering
• Change Management
• One-on-one Coaching
• Facilitation/Presentation Skills

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Organizational Design Process

1. Division of Labor - Identifies similar activities performed by people such as: sales, accounting, manufacturing, or research, and groups them accordingly.
2. Line of Command - Determines if people have one or multiple (matrix organizations) supervisors.
3. Authority & Responsibility - Establishes the levels for decision-making and determines who has ultimate accountabilities for the completion of tasks and achievement of results.
4. Span of Control - Identifies a manageable number of people, establishes the hierarchy, and/or determines the geographical location(s) of those who report to a supervisor.
5. Information & Technology - Aligns the communication and flow of information to people to help them perform their work and establishes systems that enhances their abilities to achieve results.

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Strategic Planning Process

1. Conduct Situational Analysis - Determines the components within an organization's internal/external environments that will impact its strategic options and/or opportunities.
2. Establish Mission, Vision, and Values - Describes how the organization wants to be recognized by its clients, the community, and its associates, clearly communicates the organization's purpose, and establishes its guiding principles.
3. Define Strategies (3 - 5 years) - Defines the high level targets or series of moves aimed at capturing an organization's best growth opportunities and ability to respond to changes in the marketplace.
4. Identify Critical Success Factors - Establishes actions, measurements, roles, responsibilities, and behaviors that organizational segments must demonstrate to achieve its results.
5. Cascade Annual Goals - Breaks down the strategic plan into manageable chunks and identifies the timeline for actions to be taken by aligning daily work with the strategies designed to achieve the organization's mission and vision.

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